Shipping, Refunds, Returns

Shipping, Returns & Refund Policy

Last Updated: June 2026

Thank you for shopping with EyeOpix . We are committed to providing quality eyewear and excellent customer service. Please review our Shipping, Returns, and Refund Policy carefully before placing an order.

Shipping Policy

Shipping Locations

At this time, EyeOpix ships exclusively within the United States. We do not currently offer international shipping.

Processing Times

Most orders are processed within 1–3 business days after payment has been received and verified.

Delivery Times

Delivery times vary depending on product availability and destination. Most orders arrive within 7–14 business days after shipment.

Please note that shipping estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Tracking information will be provided via email once your order has shipped. Please allow up to 48 hours for tracking information to become active.

Returns Policy

Due to the nature of eyewear products and for hygiene and contamination control purposes, EyeOpix generally does not accept returns or exchanges once an order has been delivered.

We encourage customers to carefully review product descriptions, measurements, and specifications before making a purchase.

Damaged, Defective, or Incorrect Items

Customer satisfaction is important to us. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photographs of the damaged, defective, or incorrect item
Photographs of the shipping package if applicable

Once reviewed and approved, EyeOpix may, at its sole discretion:

Issue a replacement item at no additional cost, or
Provide a full refund to the original payment method

Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Please allow 7–10 business days for the refund to appear on your account, depending on your financial institution.

Refunds will not be issued for:

Buyer remorse
Incorrect product selection by the customer
Orders delayed by shipping carriers
Products showing signs of use after delivery
Requests submitted outside the required reporting period

Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first contact the shipping carrier and check with household members or neighbors.